Adding Additional Fields During the Checkout Process in Storagely

for storedge users , storagely offers a feature that allows operators to collect additional renter information during the online checkout process while adding extra fields can provide more comprehensive tenant details , it's essential to balance the need for information with conversion rate optimization (cro) to avoid unnecessary friction in the rental process this article will guide you through enabling additional fields , understanding their impact on conversions, and best practices to ensure compliance how to enable additional fields at checkout in storagely this feature is exclusively available to storedge integrated storage facilities to activate it 1️⃣ log into the storagely admin portal 2️⃣ navigate to settings 3️⃣ click on feature setup 4️⃣ enable "additional fields at checkout" 5️⃣ click save changes once enabled, the following additional fields will be collected at checkout birthday (month, day, year) – helps verify identity and eligibility for promotions alternate email address – useful for additional contact options alternate phone number – provides a backup contact method driver’s license number – helps with identity verification driver’s license state – confirms jurisdiction for legal documentation impact of additional fields on conversion rates pros of collecting additional information ✅ enhanced security & fraud prevention – capturing driver’s license information reduces identity fraud risks ✅ improved customer communication – having an alternate email or phone number increases your ability to reach tenants ✅ legal & compliance benefits – some states or legal agreements may require additional documentation cons of adding too many fields ❌ lower conversion rates – more fields = more friction , which can cause potential tenants to abandon the process before completing their rental ❌ privacy concerns – some renters may be hesitant to provide sensitive information such as their date of birth or driver's license ❌ decision fatigue – a longer form can overwhelm users, making them less likely to complete the checkout best practice only ask for what you need to maximize conversions while ensuring compliance , we recommend keeping required fields to a minimum – ask only for the most essential details needed to complete the rental using optional fields strategically – consider making fields like alternate email or driver’s license optional rather than required consulting with legal counsel – since requirements vary, always check with a lawyer to determine what information your facility should collect 📌 for more insights on optimizing checkout fields, refer to our "customizing the rental checkout fields" article final thoughts balance data collection with conversion optimization while additional checkout fields can provide valuable tenant information, they should be used strategically to avoid unnecessary friction in the rental process storagely’s flexible settings allow you to customize the checkout experience to match your facility’s needs 🔹 need more details for security or legal reasons? enable additional fields 🔹 want to maximize online rentals? keep the process as simple as possible 📢 ready to customize your checkout process? log into your storagely admin portal today and enable "additional fields at checkout" to start collecting the data that matters most 🚀