Contacting Customer Support

our customer support team is available from 6 am to 10 pm est support responses will be provided to you during those hours we do have team members who are available for 911 emergencies 24/7 customer support channels there are various channels you have at your disposal for communication at storagely this is the preferred way to contact support for any issues on your website you can submit a ticket to our help desk any time by filling out the form https //d1s7s share hsforms com/297gkkisitsmdgskuyt9s2g please be sure to include as much information about your request as possible if relevant, also include screenshots or screen recordings this is the preferred way to contact support for any issues on your website because it allows screenshots of the page you’re having trouble with to be added it has vital fields to collect relevant information about the issue, so it can be resolved faster note this feedback widget submits a ticket to our general support inbox just like a standard email does the reason this is preferred for our team is that this method provides additional context for quicker resolutions! to submit a support request using the feedback support widget, follow these simple steps (1) visit your website and find the submit bug widget on the left or right hand side of the screen (2) enter your email address (3) enter the details of the issue and click " submit " make sure to take screenshots or a screen recording for added context!