How To: Troubleshoot Units Not Displayed on the Website

overview if certain storage units are not appearing on your website, several common causes within storedge may be preventing them from displaying ensuring units are displayed correctly online improves rental conversions, reduces customer frustration, and maintains accurate inventory use this guide to diagnose and resolve the most common issues quickly 1\ units marked as 'rentable' or 'unrentable' units marked as unrentable will not display online this setting is typically used for units undergoing cleaning, maintenance, or repairs steps to check log in to the storedge admin portal navigate to the facility settings > units identify and select the affected unit from the list under the 'general information' section, check the 'rentable?' field rentable ‘ yes ’ allows the unit to be rented online rentable ‘ no ’ prevents the unit from being rented or displayed online save your changes, then navigate to the storagely dashboard > settings tab and click on ‘ data sync ’ to refresh your website inventory feed best practices use unrentable status only when necessary to avoid lost rental opportunities schedule regular reviews of units marked unrentable to ensure they return online promptly maintain a maintenance log or spreadsheet to track units temporarily offline and their estimated return dates 2\ "excluded from api" is checked the excluded from api setting controls whether a unit’s information is shared with external systems, including your website if this box is checked, the unit will not appear on the website or through third party integrations steps to check log in to the storedge admin portal navigate to the facility settings > units find the unit in question, or choose the unit group if several are missing, then click the edit button on the right uncheck excluded from api if you want the unit to appear online save your changes, then navigate to the storagely dashboard > settings tab and click on ‘ data sync ’ to refresh your website inventory feed best practices only exclude units from the api when intentional (e g , reserved for specific tenants, promotions, or internal use) keep a master list of excluded units for quick reference add quarterly inventory audits to verify api settings and avoid accidental unit suppression 3\ unit is fully occupied units that are fully rented cannot be displayed for online rental; however, these can be displayed to allow tenants to ‘join the waitlist’ when vacancy becomes available steps to check navigate to the units tab to check the vacancy status, click on the ' groups ' tab to determine the number of available units within the group if a unit is incorrectly marked as ‘ occupied ,’ you may need to process a tenant move out open the individual tab, find the unit in the list, select move out, and follow the prompts to complete the process best practices monitor occupancy rates and website availability daily for high demand units track historical occupancy trends to optimize pricing and availability strategies as always, if you ever have any questions throughout this process, our customer success team is always ready to help! we have a couple of ways you can reach out, choose what is best for you ! all methods of contact flow into the same support team, which means no method will provide you a faster response than others email helpdesk\@storagely io com https //d1s7s share hsforms com/297gkkisitsmdgskuyt9s2g