Move In Error Log (For Administrators & Internal Team Members)

1\ overview the move in error log section in the storagely dashboard is a diagnostic tool exclusively for storagely administrators and internal team members it captures errors encountered during the move in process , allowing administrators to identify, troubleshoot, and resolve issues related to online rentals important notice this section is not accessible to facility operators errors logged here may include payment failures, unavailable units, or system communication failures regular monitoring of this log is essential to ensure a seamless rental process 2\ accessing the move in error log since this feature is restricted , only authorized storagely administrators can access it steps to access the move in error log log in to the storagely dashboard navigate to account settings > move in error log if access is denied , contact a storagely system administrator 3\ understanding the move in error log the log provides detailed error messages, timestamps, and customer details related to move in failures a common move in error types error type possible cause resolution steps unit is already rented or no longer available the unit was taken before the transaction completed verify unit availability and assist the customer with selecting another unit payment could not be processed (insufficient funds, incorrect cvv, invalid card number, etc ) the customer’s payment method was declined instruct the customer to use a different payment method failed to save the move in data sync issue between storagely and the facility management software (fms) check system logs and manually sync data if necessary payment amount must be greater than zero the system did not register a valid payment amount ensure correct pricing and verify fms integration settings declined by card issuing bank (generic decline, closed account, etc ) the bank rejected the payment advise the customer to contact their bank or use another payment method 4\ resolving move in errors step 1 identify the error type review the move in error log for the most recent error entries identify the error code and message associated with the failed transaction step 2 investigate the cause if the issue is payment related → advise the customer to use an alternative payment method if the unit is unavailable → guide the customer in selecting another unit if a system error occurred → check data synchronization between storagely and the fms step 3 take corrective action retry the transaction manually in the storagely system or fms advise the customer on next steps (e g , update payment details, choose another unit) sync data if discrepancies exist between storagely and the facility’s fms step 4 clear the error log (if needed) click “clear log” to remove outdated entries only clear the log after confirming that errors have been addressed 5\ troubleshooting & faqs issue possible cause solution recurring unit availability errors the fms is not updating correctly check integration settings and sync manually multiple payment failures from the same customer the customer’s bank is rejecting transactions suggest an alternate payment method move in errors despite valid payment details api communication failure contact storagely support for assistance unable to clear the error log insufficient permissions verify administrative access settings 6\ best practices for managing move in errors ✅ monitor errors regularly to prevent recurring issues ✅ communicate with customers quickly when errors occur ✅ ensure integration settings are correct to avoid data mismatches ✅ use manual sync options to resolve fms related issues ✅ document recurring issues and report them to storagely support for system improvements for further assistance, please reach out to your direct supervisor