FAQ Page Settings
1. Introduction
The FAQ Page Settings section in the Standard Web Pages settings of the Storagely Dashboard allows facility operators to manage frequently asked questions (FAQs) on their website. This section enables users to add, edit, remove, categorize, and customize FAQ entries to enhance customer experience and provide quick answers to common inquiries.
2. Navigating to FAQ Page Settings
To access the FAQ Page Settings:
- Log in to your Storagely Dashboard.
- In the left sidebar menu, click on Storage Website.
- Select Standard Web Pages β FAQ Page from the available options.
3. Understanding the FAQ Page Settings Interface
The FAQ Page Settings allow users to configure various sections, including:
A. Page Type Selection
- Standard Page β Uses the default FAQ Page layout and settings.
- Custom Page β Enables custom HTML and CSS modifications for advanced customization.
B. SEO Settings
- SEO Title β Defines the page title appearing in search engine results.
- Meta Description β A short description that helps improve search visibility.
- Page Slug β The URL path for the FAQ Page (e.g., /faq).
- Canonical URL β Helps search engines determine the preferred version of the page.
- No Index Toggle β Prevents search engines from indexing the page when enabled.
C. Page Header Section
- Page Header Title β Customizable title displayed at the top of the FAQ Page.
- Header Title Color β Modify the text color of the header.
- Header Background Color β Change the background color of the page header.
D. Filter Section (Categorization)
- Users can create FAQ categories (filters) to organize questions.
- Existing filters can be modified or removed.
- Set Filter Background Color, Text Color, and Active Filter Color.
E. Q&A Section (Managing FAQs)
- Add, edit, or remove FAQ entries.
- Customize question and answer text colors.
- Toggle FAQ visibility for desktop, mobile, or tablet.
F. Custom Code Section
- Add custom HTML and CSS for advanced design customization.
4. How to Manage FAQ Entries
Step 1: Adding a New FAQ
- Click the "Add New Q/A" button.
- Enter the question in the input field.
- Enter the answer in the content box.
- Assign the FAQ to an existing category (filter) or create a new filter.
- Click "Submit" to save the FAQ.
Step 2: Editing an Existing FAQ
- Locate the FAQ in the list.
- Click the "Edit" button next to the question.
- Modify the question, answer, or assigned filter.
- Click "Save Changes" to update the FAQ.
Step 3: Removing an FAQ
- Find the FAQ you want to delete.
- Click the "Remove" button next to the question.
- Confirm the deletion to permanently remove the FAQ.
Step 4: Managing FAQ Categories (Filters)
- Click "Add New Filter" to create a new FAQ category.
- Enter the filter name and save it.
- To remove a filter, click the "Remove" button next to it.
Step 5: Adjusting Visibility & Appearance
- Customize the text color for questions and answers.
- Toggle visibility settings to hide FAQs on desktop, mobile, or tablet.
- Adjust filter colors for better readability.
Step 6: Save and Publish the FAQ Page
- Click βPreviewβ to review changes before publishing.
- Select βSave as Draftβ to store changes without publishing.
- Click βPublishβ to make the FAQ page live.
5. Best Practices for Managing the FAQ Page
β Organize FAQs into categories for easy navigation. β Keep answers concise and informative to improve readability. β Use filters strategically to help customers find relevant questions quickly. β Regularly update FAQs to ensure information is current. β Customize text colors and backgrounds for a professional look. β Test the FAQ page on different devices to check visibility settings.
6. FAQs & Troubleshooting
Q1: How do I hide a section from the FAQ Page? A: Click the Hide Element toggle in the corresponding section settings.
Q2: What happens if I leave the SEO settings blank? A: Default values will be used, but optimizing SEO settings is recommended for better search visibility.
Q3: How do I reset the FAQ Page to default settings? A: Switch to Standard Page mode and save the changes.
Q4: How do I add a new FAQ category (filter)? A: Click "Add New Filter", enter a name, and save it.
Q5: How do I make FAQ Page changes live? A: Click βPublishβ after making updates.
As always, if you have any questions during this process, our Customer Success Team is here to help. The best way to reach us is by submitting a support ticket.
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