How To: Change Availability Hours on Live Chat

3 min

This article will guide you through the process of updating your live chat schedule to ensure it aligns with your availability.

Important Notes

The chat schedule is global, meaning it applies to all users managing the chat.

If you are unavailable during the specified hours, the chat will automatically notify visitors that live support is currently unavailable.

Steps to Update the Live Chat Schedule

Log In to Your Live Chat Account: Begin by logging into your live chat platform.

Access Chat Settings:

Click on Chat from the left-hand menu.

Select Settings from the dropdown options.

Adjust Your Schedule:

Modify the days of the week to reflect your desired availability.

Set the Start Time and End Time for each day.

Save Your Changes:

Once you’ve updated the schedule, click Save to apply the changes.

Tips for Managing Your Chat Schedule

Be Transparent: Ensure your chat schedule aligns with your business hours to set clear expectations for customers.

Set Notifications: Use browser or email notifications to stay informed of any missed chats outside your availability.

Review Regularly: Update the schedule as needed to accommodate changes in staffing or availability.

Conclusion

By customizing your live chat schedule, you can ensure a better experience for your customers while managing your team's availability effectively. Follow these steps to keep your live chat operating smoothly and professionally.

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