Survey
The Survey section of the Listings Tool is primarily used to request customer reviews. Operators can initiate the review acquisition process through the "+ Acquire New Reviews" feature. It is recommended that only experienced users operate this function. If unsure, operators should consult their Storagely Account Manager for assistance.
Accessing the Survey Section
- Navigate to the Survey Section:
- Log in to the Listings Tool.
- Click on Survey in the top navigation menu.
- You will be directed to the Review Acquisitions dashboard.
- Dashboard Metrics: The dashboard displays:
- Customer Experience Score (%): Measures overall customer sentiment.
- Total Responses: Number of review requests that received responses.
- Average Rating: Average rating based on collected reviews.
- CTR (Click-Through Rate): Measures how often customers engage with review requests.
- Initiating a Review Request:
- Click the "+ Acquire New Reviews" button to start requesting reviews.
Acquiring New Reviews
When you select "+ Acquire New Reviews", you will be prompted to choose one of two methods:
- Allows operators to send customized SMS and email requests for reviews.
- Customers receive a direct link to submit feedback.
- Best for reaching recent tenants or customers who engaged with your facility.
- Generates a permanent link to a review collection page.
- Operators can share this link across marketing materials, email footers, or websites.
- Ideal for long-term review collection without sending individual requests.
Best Practices:
✅ Use SMS & Email for targeted review requests.
✅ Share the static URL in multiple locations for consistent review collection.
✅ Monitor review responses regularly to assess customer satisfaction.
🚫 Do not overuse review requests, as this can lead to customer fatigue.
Key Considerations
- Operators should use this tool only if they understand the review acquisition process.
- If uncertain, consult a Storagely Account Manager to ensure the correct approach.
- Review responses should be monitored to maintain positive customer interactions.
- Operators should avoid responding to flagged reviews, as doing so may acknowledge the review and prevent its removal.
As always, if you have any questions during this process, our Customer Success Team is here to help. The best way to reach us is by submitting a support ticket.