Storagely + Swivl: Platform Partnership Guide
Overview of Swivl
Swivl is an AI-powered customer engagement platform designed to automate and enhance self-storage operations. It leverages natural language processing (NLP), automation, and integrations to provide seamless customer interactions, reduce operational burdens, and drive business efficiency.
Swivl enables self-storage operators to automate customer inquiries, collect leads, manage reservations, and handle support inquiries—24/7.
Key Features of Swivl
1. AI-Powered Web Chatbots
- Automates responses to customer inquiries on web, SMS, and social platforms.
- Provides instant answers for unit availability, pricing, facility hours, and more.
- Reduces the need for manual customer support.
2. Lead Collection & CRM Integration
- Captures and qualifies leads from website and chat interactions.
- Syncs with facility management software (FMS) to track and manage inquiries.
3. Automated Workflows & Smart Sequences
- Handles common workflows like move-in/move-out, collections, abandoned carts, and review solicitation.
- Ensures customers receive timely updates without manual intervention.
4. Inventory Lookup & Store Selector
- Enables customers to check unit availability directly in the chat.
- Offers location-based search and inventory filtering.
5. AI-Driven Customer Assistance
- Uses contextual data and customer history to provide more accurate responses.
- Supports multi-channel communication (Web, SMS, Facebook, Google Business).
6. AI Review Manager & Reputation Management
- Automates review requests to improve facility ratings.
- Uses AI-powered responses for review management at scale.
7. Voice AI & Call Center Automation
- Reduces reliance on traditional call centers by automating tenant inquiries.
- Handles payment reminders, access codes, and general support calls.
8. Seamless Integration with Facility Management Software (FMS)
- Syncs with popular FMS platforms: Sitelink, StorEdge, Storage Commander, and more.
- Ensures all customer interactions and data are stored in one centralized system.
Value of Swivl for Storagely Operators
Swivl is included in the Storagely platform cost, eliminating the need for a separate AI customer engagement tool. Here’s why this is valuable:
- Cost Savings: No additional AI software subscription needed.
- Increased Automation: Operators benefit from 85%+ automation rates, reducing staffing needs.
- Higher Reservation Rates: Swivl-powered conversations result in 25% higher reservations.
- Fewer Support Calls: AI-driven responses decrease service-related calls by 13%.
- Faster Deployment: Facility AI and chatbots can be set up in 15 days or less.
- Integrated Lead Tracking: CRM and lead management tools provide visibility into potential customers.
By having Swivl included with Storagely, operators get enterprise-grade AI automation without additional software costs, making it easier to optimize operations and drive revenue.
Additional Resources: Swivl Learning Portal
To get the most out of Swivl, both Storagely team members and operators are encouraged to explore the Swivl Learning Portal. The site includes: • Platform overviews and walkthroughs • How-to videos for both AI and live chat features • Best practices for setup, automation, and optimization • Troubleshooting articles and FAQ This resource is updated regularly and is a great place to build Swivl confidence or learn about new features as they’re released.
Tip: Bookmark the Swivl Learning Portal for quick reference or to share with clients during onboarding and training.
Frequently Asked Questions (FAQ)
1. How does Swivl help my storage facility?
Swivl automates customer inquiries, reservations, payments, and access code retrieval, reducing the workload on staff while improving tenant satisfaction.
2. Do I need to install any additional software to use Swivl?
No, Swivl is fully integrated into the Storagely platform, requiring no extra installations.
3. Can Swivl handle live agent chat?
Yes, Swivl provides both AI-powered automated responses and allows live agents to take over conversations as needed.
4. How does Swivl integrate with my FMS?
Swivl syncs with Sitelink, StorEdge, Storage Commander, and other platforms to pull real-time inventory and customer data.
5. What happens if Swivl doesn’t understand a request?
If Swivl can’t resolve an issue, it escalates the conversation to a live agent or provides an automated call to action (e.g., prompting the user to call the facility).
6. Can I customize the AI chatbot’s responses?
Yes, Swivl allows operators to customize responses, workflows, and tone to match their brand identity.
7. What if my customers speak multiple languages?
Swivl supports English, Spanish, and French, ensuring seamless multilingual customer interactions.
8. Can Swivl handle SMS and email marketing?
Yes, Swivl includes SMS automation for campaigns, reminders, and follow-ups.
Troubleshooting & Support
Common Issues & Solutions
Issue | Possible Cause | Solution |
|---|---|---|
Swivl chatbot is not responding | Internet connectivity issue or integration error | Check internet connection and ensure FMS integration is active. |
Incorrect unit availability displayed | Sync issue with FMS | Refresh data in the Storagely dashboard or contact support. |
Customers not receiving SMS messages | Phone number entry error or system delay | Confirm customer details are correct; check SMS logs in Swivl dashboard. |
Live chat is not escalating properly | Agent availability settings misconfigured | Verify escalation settings in SwivlStudio. |
How to Contact Swivl Support
If you encounter any issues with Swivl, you can reach out to Swivl support via:
- Email: [email protected]
- Help Center: Swivl Help Desk
- Phone Support: Available for enterprise customers
For Storagely-related Swivl questions, operators can also contact Storagely support at:
- Email: [email protected]
- Storagely Help Center: Storagely Support
Conclusion
By integrating Swivl into the Storagely platform, operators gain access to an AI-driven automation system that enhances customer interactions, streamlines operations, and improves overall efficiency. The combination of self-storage AI, automated workflows, and FMS integration makes it an indispensable tool for modern storage facility management.
For further assistance, feel free to reach out to Storagely or Swivl support. 🚀