Storagely + Tenant Connect: Platform Partnership Guide
Overview of Tenant Connect
Tenant Connect is a self-service technology platform designed to automate self-storage access and payments. It streamlines rental processes, payments, and unit entry by integrating with facility management systems and modern access control solutions.
By including Tenant Connect in the Storagely platform, operators can offer a fully automated move-in and access experience while improving operational efficiency and reducing manual intervention.
Key Features of Tenant Connect
1. Instant Move-In & Automated Payments
- Enables tenants to move in immediately without on-site assistance.
- Facilitates secure, automated payment processing to prevent delays in access.
- Reduces the need for in-person transactions or paperwork.
2. Automated Access Management
- Provides access codes upon payment verification.
- Supports overlock automation, preventing access to delinquent tenants.
- Ensures real-time unit access updates based on account status.
3. Secure Digital Entry & Remote Control
- Integrates with smart locks and facility gates for remote access control.
- Works with DaVinci Locks, allowing facilities to remotely issue and remove overlocks.
- Prevents unauthorized access with secure code generation.
4. Full Integration with Facility Management Systems (FMS)
- Syncs seamlessly with leading FMS platforms like Sitelink, StorEdge, and more.
- Provides real-time updates on unit status, payments, and access permissions.
- Automates account updates, ensuring a frictionless rental experience.
5. Contactless Self-Service for Tenants
- Allows tenants to rent, pay, and access their unit without assistance.
- Eliminates the need for physical key exchanges.
- Improves customer satisfaction with 24/7 self-service capabilities.
Value of Tenant Connect for Storagely Operators
By integrating Tenant Connect with Storagely, operators gain an automated, efficient, and secure access solution—included at no extra cost within the Storagely platform.
- Improved Efficiency: Reduces staff workload by automating move-ins and payments.
- Faster Access: Tenants receive instant digital access upon payment, eliminating delays.
- Enhanced Security: Prevents unauthorized entry with secure, trackable access codes.
- Cost Savings: Eliminates the need for staffed offices and manual lock management.
- Seamless Integration: Works with Storagely’s AI-powered tools and FMS systems.
With Tenant Connect included in Storagely, operators modernize their facilities, improve customer convenience, and reduce operational costs.
Frequently Asked Questions (FAQ)
1. How does Tenant Connect automate move-ins?
Tenant Connect provides a self-service rental and payment system that automatically grants access to tenants without requiring staff intervention.
2. Does Tenant Connect require additional hardware?
Tenant Connect integrates with smart locks, gate systems, and DaVinci Locks. Some facilities may need initial setup if they don’t already use compatible access solutions.
3. What happens if a tenant doesn’t pay on time?
The system automatically restricts access by placing an overlock on the unit. Once payment is received, access is restored instantly.
4. Can tenants access their unit remotely?
Yes, tenants can receive digital access codes via email or SMS, allowing them to enter without a physical key.
5. How does Tenant Connect integrate with my facility management system (FMS)?
Tenant Connect syncs with Sitelink, StorEdge, and other FMS platforms, ensuring real-time updates on payments, access, and tenant status.
6. Can I provide temporary access codes for maintenance staff?
Yes, the system allows one-time or time-limited access codes for maintenance, security personnel, or special cases.
7. How does Tenant Connect improve security?
- Unique access codes prevent unauthorized entry.
- Overlock automation restricts delinquent accounts.
- Real-time monitoring tracks all access events.
8. What if a tenant forgets their access code?
They can request a new code through the Storagely tenant portal or contact support for assistance.
Troubleshooting & Support
Common Issues & Solutions
Issue | Possible Cause | Solution |
|---|---|---|
Tenant cannot access their unit | Expired or incorrect access code | Resend a new code via Storagely dashboard. |
Overlock not releasing after payment | Delay in FMS sync | Refresh data in the Storagely system or update manually. |
Tenant did not receive their access code | SMS/email delivery issue | Verify contact details and resend the code. |
Gate or smart lock not responding | Connectivity issue | Restart the access system and check network status. |
How to Contact Tenant Connect Support
For technical assistance with Tenant Connect:
- Email: [email protected]
- Live Chat: Available on the DaVinci Solutions website
- Help Center: Tenant Connect Support
- Phone Support: Available for premium customers
For Storagely-related integration support, contact Storagely support:
- Email: [email protected]
- Storagely Help Center: Storagely Support
Conclusion
With Tenant Connect seamlessly integrated into Storagely, self-storage operators can offer a fully automated, contactless move-in and access experience. The combination of digital access control, automated payments, and FMS integration provides a secure, efficient, and modernized facility management solution.
For more information or support, reach out to Storagely or Tenant Connect support. 🚀