---
title: Survey
slug: storagely-and-third-party-platforms/survey
docTags: 
createdAt: 2025-03-17T15:24:23.081Z
---

The **Survey** section of the [Listings Tool](https://listings.storagely.io) is primarily used to request customer reviews. Operators can initiate the review acquisition process through the **"+ Acquire New Reviews"** feature. It is recommended that only experienced users operate this function. If unsure, operators should consult their **Storagely Account Manager** for assistance.

### Accessing the Survey Section

1. **Navigate to the Survey Section**:
   - Log in to the **Listings Tool**.
   - Click on **Survey** in the top navigation menu.
   - You will be directed to the **Review Acquisitions** dashboard.

     ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/Di50AjK6sgXSLmd3oisMi_image.png)
2. **Dashboard Metrics**: The dashboard displays:
   - **Customer Experience Score (%):** Measures overall customer sentiment.
   - **Total Responses:** Number of review requests that received responses.
   - **Average Rating:** Average rating based on collected reviews.
   - **CTR (Click-Through Rate):** Measures how often customers engage with review requests.

     ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/pIQQAjVCVLsCE1HDAzbJL_image.png)
3. **Initiating a Review Request**:
   - Click the **"+ Acquire New Reviews"** button to start requesting reviews.

     ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/JmjBpXBBhlHBh68GZjUc1_image.png)

### Acquiring New Reviews

When you select **"+ Acquire New Reviews"**, you will be prompted to choose one of two methods:

- Allows operators to send **customized** SMS and email requests for reviews.
- Customers receive a direct link to submit feedback.
- Best for reaching recent tenants or customers who engaged with your facility.
- Generates a **permanent link** to a review collection page.
- Operators can **share this link** across marketing materials, email footers, or websites.
- Ideal for **long-term** review collection without sending individual requests.

**Best Practices:** 

✅ **Use SMS & Email for targeted review requests.**

✅ **Share the static URL in multiple locations for consistent review collection.**

✅ **Monitor review responses regularly to assess customer satisfaction.**

🚫 **Do not overuse review requests, as this can lead to customer fatigue.**

### Key Considerations

- **Operators should use this tool only if they understand the review acquisition process.**
- **If uncertain, consult a Storagely Account Manager** to ensure the correct approach.
- **Review responses should be monitored to maintain positive customer interactions.**
- **Operators should avoid responding to flagged reviews**, as doing so may acknowledge the review and prevent its removal.

*As always, if you have any questions during this process, our Customer Success Team is here to help. The best way to reach us is by submitting a support ticket.*

**[Submit a Ticket](https://d1s7s.share.hsforms.com/297GkKIsiTSmDgSKUYT9s2g)**