--- title: Storagely + Tenant Connect: Platform Partnership Guide slug: storagely-and-third-party-platforms/storagely-tenant-connect-platform-partnership-guide docTags: createdAt: 2025-03-05T19:53:16.560Z --- ## Overview of Tenant Connect Tenant Connect is a **self-service technology platform** designed to automate **self-storage access and payments**. It streamlines **rental processes, payments, and unit entry** by integrating with facility management systems and modern access control solutions. By including **Tenant Connect in the Storagely platform**, operators can offer a fully automated **move-in and access experience** while improving operational efficiency and reducing manual intervention. ## Key Features of Tenant Connect ### 1. Instant Move-In & Automated Payments - Enables **tenants to move in immediately** without on-site assistance. - Facilitates **secure, automated payment processing** to prevent delays in access. - Reduces the need for in-person transactions or paperwork. ### 2. Automated Access Management - Provides** access codes** upon payment verification. - Supports **overlock automation**, preventing access to delinquent tenants. - Ensures **real-time unit access updates** based on account status. ### 3. Secure Digital Entry & Remote Control - Integrates with **smart locks and facility gates** for remote access control. - Works with **DaVinci Locks**, allowing facilities to remotely issue and remove overlocks. - Prevents unauthorized access with **secure code generation**. ### 4. Full Integration with Facility Management Systems (FMS) - Syncs seamlessly with leading **FMS platforms** like **Sitelink, StorEdge, and more**. - Provides real-time updates on **unit status, payments, and access permissions**. - Automates account updates, ensuring a **frictionless rental experience**. ### 5. Contactless Self-Service for Tenants - Allows tenants to **rent, pay, and access their unit without assistance**. - Eliminates the need for **physical key exchanges**. - Improves customer satisfaction with **24/7 self-service capabilities**. ## Value of Tenant Connect for Storagely Operators By integrating **Tenant Connect with Storagely**, operators gain an **automated, efficient, and secure access solution**—included at no extra cost within the Storagely platform. - **Improved Efficiency**: Reduces **staff workload** by automating move-ins and payments. - **Faster Access**: Tenants receive **instant digital access** upon payment, **eliminating delays**. - **Enhanced Security**: Prevents unauthorized entry with **secure, trackable access codes**. - **Cost Savings**: Eliminates the need for **staffed offices** and manual lock management. - **Seamless Integration**: Works with **Storagely’s AI-powered tools and FMS systems**. With **Tenant Connect included in Storagely**, operators **modernize** their facilities, improve customer convenience, and **reduce operational costs**. ## Frequently Asked Questions (FAQ) ### 1. How does Tenant Connect automate move-ins? Tenant Connect provides a **self-service rental and payment system** that automatically grants access to tenants **without requiring staff intervention**. ### 2. Does Tenant Connect require additional hardware? Tenant Connect integrates with **smart locks, gate systems, and DaVinci Locks**. Some facilities may need **initial setup** if they don’t already use compatible access solutions. ### 3. What happens if a tenant doesn’t pay on time? The system automatically **restricts access** by placing an overlock on the unit. Once payment is received, access is restored instantly. ### 4. Can tenants access their unit remotely? Yes, tenants can **receive digital access codes** via **email or SMS**, allowing them to enter without a physical key. ### 5. How does Tenant Connect integrate with my facility management system (FMS)? Tenant Connect syncs with **Sitelink, StorEdge, and other FMS platforms**, ensuring **real-time updates** on payments, access, and tenant status. ### 6. Can I provide temporary access codes for maintenance staff? Yes, the system allows **one-time or time-limited access codes** for maintenance, security personnel, or special cases. ### 7. How does Tenant Connect improve security? - **Unique access codes prevent unauthorized entry**. - **Overlock automation restricts delinquent accounts**. - **Real-time monitoring tracks all access events**. ### 8. What if a tenant forgets their access code? They can request a **new code through the Storagely tenant portal** or contact support for assistance. ## Troubleshooting & Support ### Common Issues & Solutions | **Issue** | **Possible Cause** | **Solution** | | ---------------------------------------- | -------------------------------- | -------------------------------------------------------- | | Tenant cannot access their unit | Expired or incorrect access code | Resend a new code via Storagely dashboard. | | Overlock not releasing after payment | Delay in FMS sync | Refresh data in the Storagely system or update manually. | | Tenant did not receive their access code | SMS/email delivery issue | Verify contact details and resend the code. | | Gate or smart lock not responding | Connectivity issue | Restart the access system and check network status. | ### How to Contact Tenant Connect Support For **technical assistance** with Tenant Connect: - **Email**: [support@davincisolutions.com](#) - **Live Chat**: Available on the **DaVinci Solutions website** - **Help Center**: [Tenant Connect Support](#) - **Phone Support**: Available for premium customers For **Storagely-related integration support**, contact **Storagely support**: - **Email**: [support@storagely.com](#) - **Storagely Help Center**: [Storagely Support](#) ## Conclusion With **Tenant Connect seamlessly integrated into Storagely**, self-storage operators can **offer a fully automated, contactless move-in and access experience**. The combination of **digital access control, automated payments, and FMS integration** provides a **secure, efficient, and modernized** facility management solution. For more information or support, reach out to **Storagely or Tenant Connect support**. 🚀