--- title: Storagely + Swivl: Platform Partnership Guide slug: storagely-and-third-party-platforms/storagely-swivl-platform-partnership-guide docTags: createdAt: 2025-03-05T19:41:02.445Z --- ## Overview of Swivl Swivl is an **AI-powered customer engagement** platform designed to automate and enhance self-storage operations. It leverages **natural language processing (NLP), automation, and integrations** to provide seamless customer interactions, reduce operational burdens, and drive business efficiency. Swivl enables **self-storage operators** to automate customer inquiries, collect leads, manage reservations, and handle support inquiries—24/7. ## Key Features of Swivl ### 1. AI-Powered Web Chatbots - Automates responses to customer inquiries on web, SMS, and social platforms. - Provides **instant answers** for unit availability, pricing, facility hours, and more. - Reduces the need for manual customer support. ### 2. Lead Collection & CRM Integration - Captures and qualifies leads from website and chat interactions. - Syncs with facility management software (FMS) to track and manage inquiries. ### 3. Automated Workflows & Smart Sequences - Handles common workflows like **move-in/move-out, collections, abandoned carts, and review solicitation**. - Ensures customers receive timely updates without manual intervention. ### 4. Inventory Lookup & Store Selector - Enables customers to check **unit availability** directly in the chat. - Offers location-based search and inventory filtering. ### 5. AI-Driven Customer Assistance - Uses **contextual data and customer history** to provide more accurate responses. - Supports **multi-channel communication** (Web, SMS, Facebook, Google Business). ### 6. AI Review Manager & Reputation Management - Automates review requests to improve facility ratings. - Uses AI-powered responses for review management at scale. ### 7. Voice AI & Call Center Automation - Reduces reliance on traditional call centers by **automating tenant inquiries**. - Handles payment reminders, access codes, and general support calls. ### 8. Seamless Integration with Facility Management Software (FMS) - Syncs with popular **FMS platforms**: Sitelink, StorEdge, Storage Commander, and more. - Ensures all customer interactions and data are stored in one centralized system. ## Value of Swivl for Storagely Operators Swivl is **included in the Storagely platform cost**, eliminating the need for a separate AI customer engagement tool. Here’s why this is valuable: - **Cost Savings**: No additional AI software subscription needed. - **Increased Automation**: Operators benefit from **85%+ automation rates**, reducing staffing needs. - **Higher Reservation Rates**: Swivl-powered conversations result in **25% higher reservations**. - **Fewer Support Calls**: AI-driven responses decrease service-related calls by **13%**. - **Faster Deployment**: Facility AI and chatbots can be set up in **15 days or less**. - **Integrated Lead Tracking**: CRM and lead management tools provide visibility into potential customers. By having **Swivl included with Storagely**, operators get **enterprise-grade AI automation** without additional software costs, making it easier to **optimize operations and drive revenue**. ## Additional Resources: Swivl Learning Portal To get the most out of Swivl, both Storagely team members and operators are encouraged to explore the [Swivl Learning Portal](https://learn.tryswivl.com). The site includes: • Platform overviews and walkthroughs • How-to videos for both AI and live chat features • Best practices for setup, automation, and optimization • Troubleshooting articles and FAQ This resource is updated regularly and is a great place to build Swivl confidence or learn about new features as they’re released. :::CtaButton{label="Swivl Learning Portal" externalHref="https://learn.tryswivl.com" openInNewTab="true"} ::: :::hint{type="warning"} Tip: Bookmark the [Swivl Learning Portal](https://learn.tryswivl.com) for quick reference or to share with clients during onboarding and training. ::: ## Frequently Asked Questions (FAQ) ### 1. How does Swivl help my storage facility? Swivl automates **customer inquiries, reservations, payments, and access code retrieval**, reducing the workload on staff while improving tenant satisfaction. ### 2. Do I need to install any additional software to use Swivl? No, Swivl is fully integrated into the **Storagely platform**, requiring no extra installations. ### 3. Can Swivl handle live agent chat? Yes, Swivl provides both **AI-powered automated responses** and allows **live agents** to take over conversations as needed. ### 4. How does Swivl integrate with my FMS? Swivl syncs with **Sitelink, StorEdge, Storage Commander, and other platforms** to pull real-time inventory and customer data. ### 5. What happens if Swivl doesn’t understand a request? If Swivl can’t resolve an issue, it **escalates the conversation to a live agent** or provides an **automated call to action** (e.g., prompting the user to call the facility). ### 6. Can I customize the AI chatbot’s responses? Yes, Swivl allows operators to **customize responses, workflows, and tone** to match their brand identity. ### 7. What if my customers speak multiple languages? Swivl supports **English, Spanish, and French**, ensuring seamless multilingual customer interactions. ### 8. Can Swivl handle SMS and email marketing? Yes, Swivl includes **SMS automation** for campaigns, reminders, and follow-ups. ## Troubleshooting & Support ### Common Issues & Solutions | **Issue** | **Possible Cause** | **Solution** | | ------------------------------------- | ------------------------------------------------ | ------------------------------------------------------------------------ | | Swivl chatbot is not responding | Internet connectivity issue or integration error | Check internet connection and ensure FMS integration is active. | | Incorrect unit availability displayed | Sync issue with FMS | Refresh data in the Storagely dashboard or contact support. | | Customers not receiving SMS messages | Phone number entry error or system delay | Confirm customer details are correct; check SMS logs in Swivl dashboard. | | Live chat is not escalating properly | Agent availability settings misconfigured | Verify escalation settings in SwivlStudio. | ### How to Contact Swivl Support If you encounter any issues with Swivl, you can reach out to **Swivl support** via: - **Email**: [support@swivl.ai](#)**** - **Help Center**: [Swivl Help Desk](https://coda.io/d/Using-swivl_dzAMzMQFpNt/Start-Here_sufMCfiZ#_luov_DEz) - **Phone Support**: Available for **enterprise customers** For **Storagely-related Swivl questions**, operators can also contact **Storagely support** at: - **Email**: [support@storagely.com](#) - **Storagely Help Center**: [Storagely Support](#) ## Conclusion By integrating **Swivl into the Storagely platform**, operators gain access to an **AI-driven automation system** that enhances customer interactions, streamlines operations, and improves overall efficiency. The combination of **self-storage AI, automated workflows, and FMS integration** makes it an indispensable tool for **modern storage facility management**. For further assistance, feel free to reach out to **Storagely or Swivl support**. 🚀