---
title: Media
slug: storagely-and-third-party-platforms/media
docTags: 
createdAt: 2025-03-17T13:30:24.006Z
---

The **Media** section under the **Locations** menu in the **[Storagely Listings Tool](https://listings.storagely.io)** allows for managing photos and videos associated with a business location’s online presence. However, **operators do not have direct access to the Media tab**. If an operator needs to update or modify their business listing’s media, they should reach out to their **Storagely Account Manager** for assistance.

## Best Practices for Managing Media in Business Listings

To maintain a professional and optimized online presence, it is essential to ensure that all uploaded media aligns with best practices.

### ✅ Recommended Media for Business Listings

- **Exterior Photos:** Clear, high-quality images of the facility, including entrance and signage.
- **Interior Photos:** Well-lit photos of storage units, hallways, and office areas.
- **Amenities & Features:** Pictures showcasing security features (e.g., gated entry, security cameras), climate-controlled units, and moving supplies.
- **Branding Elements:** Company logo and branded images that align with business identity.
- **Operational Images:** Photos showing staff assisting customers (optional but adds a human touch).
- **Facility Layouts & Maps:** Digital versions of property layouts, showing available unit types.

### 🔎 Photo Guidelines

When submitting images for your listings, please follow these platform-verified standards:

**General Requirements:**

- **File Format: **JPG or PNG only
- **Image Dimensions: **Minimum 720px wide by 720px tall
- **Aspect Ratio: **Should be square or landscape; avoid portrait orientation
- **File Size: **Under 5 MB per image
- **Image Quality:** Clear, in focus, and well-lit with no excessive filters
- **Naming Convention: **Use descriptive file names (e.g., front-office.jpg) to help with organization and SEO

### 🚫 Media to Avoid Posting

- **Low-Quality Images:** Blurry, pixelated, or poorly lit photos.
- **Personal or Customer-Identifiable Images:** Photos that contain customers' faces or personal belongings without permission.
- **Irrelevant Content:** Generic stock photos that do not accurately represent the facility.
- **Inappropriate or Unprofessional Content:** Any images containing offensive language, graffiti, or unrelated content.

### How to Request Media Updates

Since media updates are managed by the Storagely team:

1. **Identify the needed changes** – Gather the images or videos you would like to update.
2. **Ensure compliance with best practices** – Review the media guidelines above.
3. **Contact your Storagely Account Manager** – Provide them with the new media files and details on where they should be placed.

*As always, if you have any questions during this process, our Customer Success Team is here to help. The best way to reach us is by submitting a support ticket.*

**[Submit a Ticket](https://d1s7s.share.hsforms.com/297GkKIsiTSmDgSKUYT9s2g)**