---
title: All Reviews
slug: storagely-and-third-party-platforms/all-reviews
docTags: 
createdAt: 2025-03-17T14:17:06.919Z
---

## 1. Introduction

The **All Reviews** section under **Engage > All Reviews** in the [Storagely Listings Tool ](https://listings.storagely.io)allows operators to **view, manage, and respond to customer reviews** from multiple online directories in one place. This section helps operators **track customer feedback**, **engage with reviewers**, and **improve their business reputation** by ensuring timely responses.

## 2. Accessing All Reviews

1. **Log in** to the [Storagely Listings Tool](https://listings.storagely.io).
2. Navigate to **Marketing Tools > Listings**.
3. Click on **Engage > All Reviews** to access the review management dashboard.

![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/84s5RgmSEm1sDq-d8mzVF_image.png)

## 3. Features of the All Reviews Section

### A. Reviews Dashboard

The **All Reviews** dashboard provides a centralized view of customer feedback across multiple review platforms such as:

- **Google Business Profile**
- **Facebook**
- **Yelp**
- **Other directory listings**

### B. Review Filters & Sorting Options

Operators can filter and sort reviews based on:

- **Timeframe** – View reviews from the last **7 days, 30 days, 60 days, or a custom date range**.
- **Ratings** – Filter reviews by star ratings (**1-star to 5-star reviews**).
- **Response Status** – Identify **responded vs. unresponded reviews**.
- **Platform** – View reviews from specific directories (e.g., Google only).

:::hint{type="info"}
Tip: Use filters to prioritize negative reviews that need urgent responses.
:::

![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/IQfVu7O2jHgiowuYZFO96_image.png)

### C. Responding to Reviews

Operators can **reply directly to customer reviews** from within the Listings Tool.

- Click **"Reply"** under a review.
- Type the response and submit it directly to the platform (if supported).
- Responses will sync with the original review platform.

:::hint{type="info"}
Best Practice: Always respond professionally and thank customers for positive feedback.
:::

### D. Flagging Reviews for Removal

Operators can **flag inappropriate or fake reviews** for removal consideration by the review platform (e.g., Google, Yelp).

:::hint{type="warning"}
**Important:** **Operators should NOT respond to reviews that they plan to flag.**

- Responding to a flagged review **acknowledges the review**, reducing the likelihood that it will be removed, even if it violates platform policies.
- Instead, **flag the review first** and allow time for the review platform to assess it.
:::

### E. Additional Review Actions

Operators can also:

- **Add internal notes** to reviews for team tracking.
- **Automate review responses (Requires Storagely Support)** to save time on high-volume responses.

## 4. What Operators Can & Cannot Do in the All Reviews Section

✅ **Operators CAN:**
 ✔ View and monitor all reviews from connected listings.
 ✔ Filter and sort reviews based on rating, platform, and timeframe.
 ✔ Respond to reviews directly within the dashboard.
 ✔ Flag inappropriate or fake reviews for platform assessment.
 ✔ Add internal notes for internal tracking and follow-ups.

❌ **Operators CANNOT:**
 ✘ Delete reviews (only review platforms can remove them).
 ✘ Edit customer reviews.
 ✘ Respond to reviews that have been flagged for removal (doing so may prevent deletion).
 ✘ Automate review responses without Storagely Support assistance.

## 5. Best Practices for Review Management

✅ **Respond promptly** to customer reviews to show engagement.
✅ **Thank customers for positive reviews** to encourage loyalty.
✅ **Address negative reviews professionally** unless the review is being flagged for removal.
✅ **Do NOT respond to flagged reviews** to avoid reducing the chance of removal.
✅ **Monitor flagged reviews** and follow up with the review platform if necessary.
✅ **Use automation (if enabled) to save time** on responding to frequent review types.

*As always, if you have any questions during this process, our Customer Success Team is here to help. The best way to reach us is by submitting a support ticket.*

**[Submit a Ticket](https://d1s7s.share.hsforms.com/297GkKIsiTSmDgSKUYT9s2g)**