--- title: Storagely Account Security with Two-Factor Authentication slug: storagely-account-security-with-two-factor-authentication icon: 🔒 docTags: createdAt: 2025-03-04T19:31:42.443Z --- ## 1. Overview The **Account Security** section in the **Storagely Dashboard** allows all users—including **operators and team members**—to manage security settings for their accounts. This includes updating passwords, monitoring login activity, and enabling **Two-Factor Authentication (2FA)** for enhanced security. **⚠ Important Notice:** - **All Storagely users have access to this section.** - **Enabling 2FA is highly recommended** to protect accounts from unauthorized access. ## 2. Accessing Account Security Settings 1. **Log in** to the Storagely Dashboard. 2. Select **Account > Account Security**. ::Image[]{src="https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/kcZy54hO-aGBBMgCTVil4_screenshot-2025-06-11-at-91853-am.png" size="38" width="385" height="929" position="center" darkWidth="385" darkHeight="929" showCaption="false"} ## 3. Enabling Two-Factor Authentication (2FA) Two-Factor Authentication (2FA) **adds an extra layer of security** by requiring a unique code from an authentication app whenever you log in. ### Step 1: Download an Authentication App Before enabling 2FA, download an authenticator app such as: - [Google Authenticator (iOS)](https://apps.apple.com/us/app/google-authenticator/id388497605) - [Google Authenticator (Android)](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) - **Other options**: Microsoft Authenticator, Authy, LastPass Authenticator ### Step 2: Enable 2FA in Storagely 1. Navigate to **Account Security** settings. 2. Find the **Two-Factor Authentication (2FA)** section. 3. Click **“Enable 2FA”**. ### Step 3: Scan the QR Code 1. Open your **authentication app**. 2. Tap **“+” or “Add New”** to set up an account. 3. Select **“Scan a QR Code”** and scan the code displayed in Storagely. ### Step 4: Enter the Verification Code 1. Your authentication app will generate a **6-digit code**. 2. Enter this code into Storagely and click **Verify**. 3. **2FA is now enabled**—you’ll need to enter a code each time you log in. ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/8BA6tuhjqMnQGIwKJzWH4_screenshot-2025-06-11-at-91755-am.png) ## 4. Updating Your Password To change the customer's password: 1. Go to **Account > Select the user ** 2. Enter a **new password** and confirm it. 3. Click **Save Changes**. ::Image[]{src="https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/sTwdZxb4BQTBdAXT5qmEL_screenshot-2025-06-11-at-92506-am.png" size="90" width="1001" height="625" position="center" darkWidth="1001" darkHeight="625" showCaption="false"} **Password Requirements:** - At least **8 characters** - A mix of **uppercase & lowercase letters** - At least **one number** or **special character** ## 5. Troubleshooting & FAQs | Issue | Possible Cause | Solution | | ----------------------------------------- | ----------------------- | ------------------------------------------------------ | | **Can’t enable 2FA** | QR code expired | Refresh and scan again | | **Lost access to the authentication app** | Phone lost/reset | Contact Storagely Support to disable 2FA | | **2FA code not working** | Time sync issue | Ensure your phone’s clock is set to **automatic time** | | **Forgot password** | Incorrect login details | Use the **password reset** option on the login page | ## 6. Best Practices for Account Security ✅ **Enable 2FA** to prevent unauthorized logins. ✅ **Use a strong password** and avoid reusing passwords. ✅ **Update your password periodically** to enhance security. :::Iframe{iframeHeight="0" code=""} ::: *As always, if you have any questions during this process, our Customer Success Team is here to help. The best way to reach us is by submitting a support ticket.* **[Submit a Ticket](https://d1s7s.share.hsforms.com/297GkKIsiTSmDgSKUYT9s2g)**