---
title: How to Reset a Tenant’s Password in StorEDGE
slug: how-to-reset-a-tenants-password-in-storedge
docTags: 
createdAt: 2025-09-11T20:34:42.194Z
---

## Introduction:

If a tenant has forgotten their password, you can quickly reset it in StorEDGE. Follow these steps to issue a temporary password and guide your customer back into their account.

### Step 1: Select the Facility

1. Log in to StorEDGE.
2. From the facility list, choose the location where the tenant currently rents.

![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/GCidSkX03w2PDhqqQu9tg_screenshot-2025-09-11-at-13613-pm.png)

### Step 2: Open the Tenant List

1. In the facility dashboard, click on **Tenants**.
2. Locate and select the tenant whose password needs to be reset.

![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/Ky3PwtQQPXDcsB211DAdS_screenshot-2025-09-11-at-13745-pm.png)

### Step 3: Reset the Password

1. On the tenant’s account page, click **Reset Password**.

![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/lGQvkrI_Y48HnaQd1islD_screenshot-2025-09-11-at-12843-pm.png)

1. Confirm by clicking **Continue**.

![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/mFq7QrBA84UxKTLgw0i2F_screenshot-2025-09-11-at-12908-pm.png)

### Step 4: Share Login Details

- Provide the tenant with their **username** (if they don’t already have it).

::Image[- Give them the **temporary password** generated after the reset.]{src="https://app.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/tri4RM_bqEGAQw8nkXh48_screenshot-2025-09-11-at-14032-pm.png" size="56" width="866" height="495" position="center" darkWidth="866" darkHeight="495" showCaption="false"}

- Give them the temporary password generated after the reset.

![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/jshbyShug3EDNf1Gk9dom_screenshot-2025-09-11-at-12935-pm.png)

### Step 5: Tenant Login & Password Change

1. Have the tenant go to the **StorEDGE Payment Portal**.
2. They will log in using their username and the temporary password.
3. Upon login, they’ll be prompted to create a new password of their choice.

![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/xkfY2CIqK4iTlIcDS4KOO_screenshot-2025-09-11-at-14237-pm.png)

:::Iframe{iframeHeight="0" code="<iframe src=&#x22;https://relay.apps.storagely.app/share/aFTPT5pNriZ50NZf&#x22; width=&#x22;640&#x22; height=&#x22;360&#x22; frameborder=&#x22;0&#x22; allow=&#x22;autoplay; fullscreen&#x22; allowfullscreen></iframe>"}

:::

### Best Practices for Resetting Tenant Passwords

✅ **Verify tenant identity before resetting -&#x20;**&#x41;lways confirm the tenant’s identity (e.g., by asking for account details, unit number, or phone/email on file) to ensure the request is legitimate.

✅ **Do not email temporary passwords** - Share temporary passwords over a secure method, such as a phone call or in-person, rather than email or text, to reduce security risks.

✅ **Remind tenants about password security -&#x20;**&#x45;ncourage tenants to create strong passwords using a mix of letters, numbers, and symbols, and avoid reusing old passwords.

✅ **Encourage portal use&#x20;**- Remind tenants that the payment portal is the fastest way to make payments, update contact info, and manage their account.

*As always, if you have any questions during this process, our Customer Success Team is here to help. The best way to reach us is by submitting a support ticket.*

**[Submit a Ticket](https://d1s7s.share.hsforms.com/297GkKIsiTSmDgSKUYT9s2g)**