---
title: How To: Change Availability Hours on Live Chat
slug: how-to-change-availability-hours-on-live-chat
docTags: 
createdAt: 2024-12-12T19:39:50.499Z
---

This article will guide you through the process of updating your live chat schedule to ensure it aligns with your availability.

### Important Notes

- The chat schedule is **global**, meaning it applies to all users managing the chat.
- If you are unavailable during the specified hours, the chat will automatically notify visitors that live support is currently unavailable.

### Steps to Update the Live Chat Schedule

1. **Log In to Your Live Chat Account:**
   Begin by logging into your live chat platform.
2. **Access Chat Settings:**
   - Click on **Chat** from the left-hand menu.
   - Select **Settings** from the dropdown options.
3. **Adjust Your Schedule:**
   - Modify the days of the week to reflect your desired availability.
   - Set the **Start Time** and **End Time** for each day.
4. **Save Your Changes:**
   - Once you’ve updated the schedule, click **Save** to apply the changes.

### Tips for Managing Your Chat Schedule

- **Be Transparent:** Ensure your chat schedule aligns with your business hours to set clear expectations for customers.
- **Set Notifications:** Use browser or email notifications to stay informed of any missed chats outside your availability.
- **Review Regularly:** Update the schedule as needed to accommodate changes in staffing or availability.

### Conclusion

By customizing your live chat schedule, you can ensure a better experience for your customers while managing your team's availability effectively. Follow these steps to keep your live chat operating smoothly and professionally.



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