---
title: Google Reviews Settings
slug: google-reviews-settings
icon: ⭐
docTags: 
createdAt: 2025-03-04T16:40:48.771Z
---

## 1. Introduction

The **Google Reviews** section in the **Storagely Dashboard** allows facility operators to view and manage customer feedback collected through Google Reviews. This feature provides insights into customer experiences and helps improve the business's online reputation.

## 2. Navigating to Google Reviews Settings

To access the **Google Reviews Settings**:

1. Log in to your **Storagely Dashboard**.
2. In the **left sidebar menu**, click on **Settings**.
3. Select **Account Setup** → **Google Reviews**.


   ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/alG3yVFeb-OcCnoz4dC2d_screenshot-2025-05-27-at-11044-pm.png)

## 3. Understanding the Google Reviews Interface

### A. Google Review Data Table

The **Google Review Data Table** displays a list of Google reviews linked to storage facility locations. The table includes the following columns:

- **Place ID** – The unique identifier for the business location in Google.
- **Review ID** – The unique identifier for each Google Review.
- **Location Code** – The internal identifier for the storage facility.
- **Location Address** – The full address of the facility.
- **Review Count **– The total number of reviews associated with the location.

  ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/VBDM9koI5kkPncFRfsjn-_screenshot-2025-05-27-at-11402-pm.png)

### B. Adding a Google Reviews Request

There are two request options available:

- Allows users to add new review data by submitting:
  - **Country**
  - **Place ID** (Google business identifier)
- Click “**Send**” to submit the request.

  ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/t9MLz-4wXMOPoXoSArZeA_screenshot-2025-05-27-at-11536-pm.png)
- Allows users to retrieve existing review data by entering:
  - **Review ID**
- Click “Send” to fetch the data from Google.


  ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/CLDrD8UAeKaayDaw2mSHO_screenshot-2025-05-27-at-11900-pm.png)

## 4. How to Use Google Reviews Settings

### Step 1: Viewing Review Data

1. Navigate to the **Google Reviews** page.
2. Review the table containing facility review data.
3. Sort or filter reviews by location, review count, or other criteria.

### Step 2: Adding a Google Reviews Request (POST Request)

1. Enter the **Country** and **Place ID** into the form fields.
2. Click **"Send"** to submit the request.
3. Wait for confirmation that the data has been successfully added.

### Step 3: Fetching Review Data (GET Request)

1. Enter a **Review ID** in the provided field.
2. Click **"Send"** to retrieve the review details.
3. The system will display the fetched review data.

## 5. Best Practices for Managing Google Reviews

✅ **Monitor reviews regularly** to identify trends in customer feedback.
✅ **Encourage satisfied customers** to leave positive reviews.
✅ **Respond to reviews professionally** to build customer trust.
✅ **Use feedback insights** to improve facility operations.

## 6. FAQs & Troubleshooting

**Q1: How do I find my Place ID?**
A: You can find your **Google Place ID** using Google’s [Place ID Finder](https://developers.google.com/maps/documentation/places/web-service/place-id).

**Q2: Why isn’t my review data updating?**
A: Ensure you have entered the correct **Place ID or Review ID** and try again.

**Q3: Can I delete a negative review?**
A: Google does not allow direct removal of reviews, but you can **flag inappropriate reviews** for removal.

**Q4: What should I do if review data is missing?**
A: Submit a **POST request** with the correct **Place ID** to refresh the data.

*As always, if you have any questions during this process, our Customer Success Team is here to help. The best way to reach us is by submitting a support ticket.*

**[Submit a Ticket](https://d1s7s.share.hsforms.com/297GkKIsiTSmDgSKUYT9s2g)**