---
title: Feedback Button / Storagely Help Center
slug: feedback-button-storagely-help-center
docTags: 
createdAt: 2025-03-04T20:38:32.539Z
---

# Overview

The **Feedback Button** in the **Storagely Dashboard** allows users to quickly submit support tickets or feedback to the Storagely team. This feature directs users to the **Storagely Help Center**, where they can enter details about their issue, request assistance, or provide suggestions for platform improvements.

## Accessing the Feedback Button

1. **Log in** to the Storagely Dashboard.
2. Locate the **"Feedback"** or **"Help"** button, typically at the bottom-right corner of the dashboard.
3. Click the button to be redirected to the **Storagely Help Center**.

![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/mZhQdB4ViRPp-CUMbw4Yw_image.png)

## Submitting a Support Ticket

Once redirected to the **Storagely Help Center**, users can submit a support ticket by following these steps:

### Step 1: Fill in Your Information

- **First Name & Last Name** – Enter your full name.
- **Email Address** – Provide your email for follow-up communication.

### Step 2: Describe the Issue

- **Issue Type** – Select the category that best describes your request (e.g., Technical Issue, Feature Request, Billing Inquiry).
- **Details** – Provide a clear and detailed description of the issue or feedback.

### Step 3: Submit the Ticket

1. Click the **"Submit"** button.
2. A confirmation message will appear indicating that your request has been received.
3. The Storagely team will review your request and respond via email.

![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/rELB3tERVOvsdmDi4tNgS_image.png)

## Tracking Submitted Requests

- Users can check the status of their submitted requests by navigating to the **Customer Portal** in the Help Center.
- Updates and responses from the Storagely team will be sent to the email provided in the request form.

![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/Jqq2dPNpc5tBUgYiw7GEh_image.png)

## Troubleshooting & FAQs

| Issue                                  | Possible Cause                        | Solution                                                             |
| -------------------------------------- | ------------------------------------- | -------------------------------------------------------------------- |
| **Feedback Button Not Visible**        | Browser settings or permissions issue | Refresh the page or check if pop-ups are blocked                     |
| **No Confirmation Email Received**     | Incorrect email entered               | Double-check the email address before submitting                     |
| **Unable to Submit a Ticket**          | Required fields left blank            | Ensure all fields are completed before clicking submit               |
| **No Response from Storagely Support** | Processing delay                      | Check spam/junk folder for updates, or follow up via the Help Center |

## Best Practices for Submitting Feedback

✅ **Provide as much detail as possible** to ensure a faster resolution.
✅ **Attach screenshots or examples** if applicable.
✅ **Use a clear subject line** when describing the issue.
✅ **Follow up via the Help Center** if you haven’t received a response within the expected timeframe.

*As always, if you have any questions during this process, our Customer Success Team is here to help. The best way to reach us is by submitting a support ticket.*

**[Submit a Ticket](https://d1s7s.share.hsforms.com/297GkKIsiTSmDgSKUYT9s2g)**