---
title: Channel Mapping Settings
slug: channel-mapping-settings
icon: 🔀
docTags: 
createdAt: 2025-03-04T18:37:03.199Z
---

## 1. Overview

The **Channel Mapping** feature in the **Storagely Dashboard** allows operators to assign, modify, and manage marketing and lead source channels. This ensures that **data is correctly categorized and attributed to the appropriate source**, helping businesses track customer interactions effectively.

:::hint{type="warning"}
**Important Notice:**

- **By default, Channel Mapping is disabled for operators.**
- To gain access, operators must **request permission** from an **Administrator or Account Manager**.
:::

## 2. Requesting Access to Channel Mapping

To enable Channel Mapping for operators, follow these steps:

1. **Contact your Storagely Account Manager or Administrator.**
2. Request access to **Channel Mapping settings** in your user permissions.
3. If approved, log in again and navigate to **Settings > Channel Mapping**.

## 3. Accessing Channel Mapping (Once Enabled)

Once access is granted, follow these steps:

1. **Login** to the Storagely Dashboard.
2. Click on **Settings** in the left sidebar.
3. Select **Channel Mapping**.

   ::Image[]{src="https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/5wDmo0-NoR_8Gq4fto3EQ_screenshot-2025-05-28-at-24831-pm.png" size="42" width="358" height="870" position="center" darkWidth="358" darkHeight="870" showCaption="false"}
4. The system will display all available channels and their mappings.

## 4. Configuring Channel Mapping

### A. Adding a New Channel Mapping

1. Click **“Add New Mapping”**.
2. Select the **Source Channel** from the dropdown list.
3. Assign the **Destination Channel** (the correct Storagely source).
4. Click **“Save”** to apply the mapping.

### B. Modifying an Existing Mapping

1. Locate the mapping in the list.
2. Click **Edit** to modify the **Source** or **Destination Channel**.
3. Click **“Update”** to save changes.

### C. Deleting a Channel Mapping

1. Select the mapping to remove.
2. Click **“Delete”** and confirm the action.

## 5. Troubleshooting & FAQs

| Issue                           | Cause                            | Solution                            |
| ------------------------------- | -------------------------------- | ----------------------------------- |
| **Channel Mapping not visible** | Disabled for operators           | Request access from an admin        |
| **Changes not saving**          | Insufficient permissions         | Verify user role settings           |
| **Incorrect mappings**          | Misconfigured source/destination | Double-check mappings before saving |

*As always, if you have any questions during this process, our Customer Success Team is here to help. The best way to reach us is by submitting a support ticket.*

**[Submit a Ticket](https://d1s7s.share.hsforms.com/297GkKIsiTSmDgSKUYT9s2g)**