---
title: Batch Emails (For Administrators & Internal Team Members)
slug: batch-emails-for-administrators-and-internal-team-members
icon: ✉️
docTags: 
createdAt: 2025-03-04T18:36:59.898Z
---

## 1. Overview

The **Batch Emails** feature in the **Storagely Dashboard** is used by **team members** to manually send **Google review requests** to tenants. These emails help improve the **volume of reviews** and increase the **average review score** at a property, which is essential for **SEO performance and local search rankings**.

Unlike automated feedback requests, **these review requests are sent manually** when a facility needs to boost its online reputation.

## 2. Accessing Batch Emails

Since batch email functionality involves mass messaging, access is **limited to authorized team members**.

### Steps to Access Batch Emails:

1. **Log in** to the Storagely Dashboard.
2. Navigate to **Settings > Marketing Source Setup > Batch Emails**.

   ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/8rNxHzveMmjXYZA6X8wLb_screenshot-2025-06-09-at-112334-am.png)
3. If access is **denied**, contact your **Storagely Dashboard Administrator** to request permissions.

## 3. Sending a Batch Email for Google Reviews

### Step 1: Select Email Template

1. In the **Select Template** dropdown, choose:
   - **"1 Time Google Review"** for a one-time request.


     ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/ApGgYt1SAYtc05-9dyWMN_screenshot-2025-06-09-at-112838-am.png)
2. This template includes a **preformatted** email with a **5-star rating system** and a direct link to leave a review.

   ::Image[]{src="https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/ij8PlHumtGGctgtZM74w5_screenshot-2025-06-09-at-12955-pm.png" size="64" width="603" height="730" position="center" darkWidth="603" darkHeight="730" showCaption="false"}

### Step 2: Select the Property

1. In the **Select Location** dropdown, choose the facility that needs review requests.
2. Ensure the correct **property name and address** appear in the email preview.

   ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/j5-MBURbhBTukMofAO5y6_screenshot-2025-06-09-at-13600-pm.png)

### Step 3: Upload a CSV File (Tenant List)

1. Click **"Upload CSV" **to import a list of tenants.

   ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/8-eZfthComgjLatzcgRge_screenshot-2025-06-09-at-13831-pm.png)
2. Ensure the file format is **CSV** (check the sample CSV for reference).
3. A **successful upload** message will appear at the bottom when the list is ready.

   ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/x3ofHVvKSzUPUosADuCdz_screenshot-2025-06-09-at-14124-pm.png)

### Step 4: Send the Email

1. Click the **"Send Email" **button.

   ![](https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/6W0uaCLQLkakx2KmJyjsb_screenshot-2025-06-10-at-80931-am.png)
2. The system will process the batch and send requests to all tenants in the uploaded CSV file.

## 4. Best Practices for Google Review Requests

✅ **Send review requests strategically** when you need a ratings boost.
✅ **Target satisfied tenants** to improve the average review score.
✅ **Ensure accurate facility details** before sending requests.
✅ **Use personalized fields** to make the email more engaging.
✅ **Monitor review responses** and follow up as needed.

## 5. Troubleshooting & FAQs

| Issue                             | Possible Cause                    | Solution                                           |
| --------------------------------- | --------------------------------- | -------------------------------------------------- |
| **Emails Not Sending**            | Incorrect CSV format              | Ensure the file is in CSV format                   |
| **Low Response Rate**             | Poor timing or impersonal message | Personalize requests and test different send times |
| **Wrong Location in Review Link** | Incorrect mapping in template     | Verify location settings before sending            |
| **Access Denied**                 | User permissions issue            | Request admin access from an Account Manager       |

*As always, if you have any questions during this process, our Customer Success Team is here to help. The best way to reach us is by submitting a support ticket.*

**[Submit a Ticket](https://d1s7s.share.hsforms.com/297GkKIsiTSmDgSKUYT9s2g)**