---
title: Adding Additional Fields During the Checkout Process in Storagely
slug: adding-additional-fields-during-the-checkout-process-in-storagely
docTags: 
createdAt: 2025-02-23T04:28:05.782Z
---

For **storEDGE users**, Storagely offers a feature that allows operators to **collect additional renter information** during the online checkout process. While adding extra fields can provide **more comprehensive tenant details**, it's essential to balance the **need for information with conversion rate optimization (CRO)** to avoid unnecessary friction in the rental process.

This article will guide you through **enabling additional fields**, understanding their impact on conversions, and best practices to ensure compliance.

## How to Enable Additional Fields at Checkout in Storagely

This feature is **exclusively available** to **storEDGE-integrated storage facilities**. To activate it:

1️⃣ **Log into the Storagely Admin Portal**
2️⃣ Navigate to **Settings**
3️⃣ Click on **Feature Setup**
4️⃣ Enable **"Additional Fields at Checkout"**
5️⃣ Click **Save Changes**

Once enabled, the following additional fields will be collected at checkout:

- **Birthday (Month, Day, Year)** – Helps verify identity and eligibility for promotions.
- **Alternate Email Address** – Useful for additional contact options.
- **Alternate Phone Number** – Provides a backup contact method.
- **Driver’s License Number** – Helps with identity verification.
- **Driver’s License State** – Confirms jurisdiction for legal documentation.

## Impact of Additional Fields on Conversion Rates

### Pros of Collecting Additional Information:

✅ **Enhanced Security & Fraud Prevention** – Capturing **driver’s license information** reduces identity fraud risks.
✅ **Improved Customer Communication** – Having an **alternate email or phone number** increases your ability to reach tenants.
✅ **Legal & Compliance Benefits** – Some states or legal agreements may require additional documentation.

### Cons of Adding Too Many Fields:

❌ **Lower Conversion Rates** – **More fields = More friction**, which can cause potential tenants to **abandon the process** before completing their rental.
❌ **Privacy Concerns** – Some renters may be hesitant to provide **sensitive information** such as their date of birth or driver's license.
❌ **Decision Fatigue** – A longer form can overwhelm users, making them less likely to complete the checkout.

### Best Practice: Only Ask for What You Need

To **maximize conversions while ensuring compliance**, we recommend:

- **Keeping required fields to a minimum** – Ask only for the most **essential details** needed to complete the rental.
- **Using optional fields strategically** – Consider making fields like **alternate email** or **driver’s license** optional rather than required.
- **Consulting with legal counsel** – Since requirements vary, always check with a **lawyer** to determine **what information your facility should collect.**

📌 **For more insights on optimizing checkout fields, refer to our "Customizing the Rental Checkout Fields" article.**

## Final Thoughts: Balance Data Collection with Conversion Optimization

While **additional checkout fields** can provide valuable tenant information, they should be used **strategically** to avoid **unnecessary friction** in the rental process. **Storagely’s flexible settings** allow you to customize the checkout experience **to match your facility’s needs.**

🔹 **Need more details for security or legal reasons?** Enable additional fields.
🔹 **Want to maximize online rentals?** Keep the process **as simple as possible**.

📢 **Ready to customize your checkout process?** Log into your **Storagely Admin Portal** today and enable **"Additional Fields at Checkout"** to start collecting the data that matters most. 🚀