---
title: Contacting Customer Support
slug: docs.storagely.io
docTags: 
createdAt: 2024-11-24T00:06:28.123Z
---

Our customer support team is available from **6 am to 10 pm EST**. Support responses will be provided to you during those hours. 

We do have team members who are available for 911 emergencies **24/7**.

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## Customer Support Channels

There are various channels you have at your disposal for communication at Storagely:

:::::Tabs
:::Tab{title="📧 Submit Support Ticket"}
This is the **preferred way to contact support for any issues on your website**.

**You can submit a ticket to our help desk any time by filling out the form [here](https://d1s7s.share.hsforms.com/297GkKIsiTSmDgSKUYT9s2g)**

Please be sure to include as much information about your request as possible. 

If relevant, also include screenshots or screen recordings. 
:::

::::Tab{title="🌟 Feedback Widget"}
This is the **preferred way to contact support for any issues on your website** because:

- it allows* screenshots *of the page you’re having trouble with to be added
- it has *vital fields to collect relevant information* about the issue, so it can be resolved faster

:::hint{type="info"}
**NOTE: **This Feedback Widget submits a ticket to our general support inbox just like a standard email does.

**The reason this is preferred for our team is that this method provides additional context for quicker resolutions!**
:::

To submit a support request using the Feedback Support Widget, follow these simple steps:

### (1) Visit your website and find the Submit Bug Widget on the left or right-hand side of the screen

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### (2) Enter your email address

::Image[]{src="https://api.archbee.com/api/optimize/_fbQ1jk8y-6t-s-DYY8Bo/GcK0wkkpIgmo5ERnuJq53_screenshot-2026-02-18-at-123037apm.png" size="48" width="419" height="716" position="center" darkWidth="419" darkHeight="716" showCaption="false"}

### (3) Enter the details of the issue and click "Submit" - make sure to take screenshots or a screen recording for added context!

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::loom{url="https://www.loom.com/embed/10a07cc83eea436999037baf4f34d1cb"}
::::
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